Subscription Policy

Hojicha offers a Subscribe & Save program for repeat orders. This policy explains how subscriptions work, how billing and delivery are scheduled, and how to change or cancel a subscription.

What Subscribe & Save Includes

Choosing Subscribe & Save at checkout gets you 5% off every recurring order, automatically applied at your chosen frequency. Every order is packed to order for each shipment, the same as a one-time purchase.

Delivery Frequency

You choose how often your subscription ships when you set it up:

• Every 2 weeks
• Every 4 weeks (default)
• Every 6 weeks
• Every 8 weeks

You can change your frequency at any time before your next order processes.

Billing

Your card is charged automatically at the start of each cycle, based on the frequency you selected. Each charge reflects the current subscription price at 5% off, for the form and size on file for your subscription.

Managing Your Subscription

You can change your form, size, frequency, or shipping address, skip an upcoming order, or cancel at any time. To make a change, contact us at hello@hojicha.example with your order number, or use the subscription management link included in your order confirmation email.

Subscriptions auto-renew at your selected frequency until canceled. There is no minimum number of orders required and no cancellation fee.

Shipping

Subscription orders ship under the same terms as one-time orders: free shipping to all 50 US states, 1-2 business days to process and pack, then transit via USPS, FedEx, or UPS. See our Shipping Policy for full details.

Refunds and Issues

Because every order is packed to order, we do not accept returns for change of mind or taste preference on subscription orders, the same as one-time orders. If a subscription order arrives damaged, defective, or incorrect, we will make it right at no cost to you. See our Refund Policy for the full process.

Canceling Your Subscription

You can cancel at any time with no cancellation fee. Cancel before your next scheduled order processes to avoid being charged for that cycle. Once an order has been charged and entered processing, it is treated as a standard order under our Refund Policy, not a canceled subscription.

Questions?

Email us at hello@hojicha.example. We respond within 1-2 business days, Monday through Friday.