Refund Policy

At Hojicha, every order is packed fresh to order. Because tea is a perishable, made-to-order product, we do not accept general returns. This keeps every order fresh and ensures the quality you expect.

For any questions about your order, contact us at hello@hojicha.example. We typically respond within 1-2 business days.

Damaged or Defective Items

If your order arrives damaged, defective, or in unsatisfactory condition, we will make it right at no cost to you. Contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund, your choice.

Wrong Item Received

If we made an error on your order, for example you ordered loose leaf but received powder, contact us within 7 days of delivery. We will ship the correct item immediately at no extra charge, or issue a full refund if you prefer.

This does not apply if the correct item was shipped as selected at checkout. Please double-check your form and size selection before placing your order.

How to Request a Replacement or Refund

1. Email hello@hojicha.example with your order number.
2. Include a brief description of the issue and a photo if applicable.
3. Our team will review your request within 1-2 business days.
4. Approved replacements are shipped within 2-3 business days. Refunds are processed to your original payment method within 5-7 business days.

Return Shipping

You do not need to return the original item. For eligible claims, we cover all costs. No return shipping required.

Non-Eligible Returns

We cannot accept returns or issue refunds for:

• Change of mind or personal taste preference
• Orders reported more than 7 days after delivery
• Opened packages with no quality defect

Refund Method

Refunds are issued to the original payment method. Processing time is 5-7 business days after approval. Replacements are offered as an alternative to a refund on all eligible claims.

Contact Us

hello@hojicha.example
We respond within 1-2 business days, Monday through Friday.